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Monday, January 14, 2008

HeinOnline Launches Live Online Help

The HeinOnline Weblog announces a new live help
feature. "This feature allows you to talk live with one
of our representatives via a secure chat room, and get
quick answers to your questions without having to wait
for a reply email or pick up the phone and call us."

The "Help" button can be found in the upper right hand corner,
on the welcome screen, and in the technical and training sections
of the home page. If a representatives is unavailable, the icon will
specify "Offline, click to email."